Category Structure (+1)

Category Structure

Organize articles into a hierarchy that matches how customers think:

Getting Started
├── Account setup
├── First-time configuration
└── Quick start guides

Features & How-tos
├── [Feature area 1]
├── [Feature area 2]
└── [Feature area 3]

Integrations
├── [Integration 1]
├── [Integration 2]
└── API reference

Troubleshooting
├── Common errors
├── Performance issues
└── Known issues

Billing & Account
├── Plans and pricing
├── Billing questions
└── Account management

Linking Best Practices

• Link from troubleshooting to how-to: "For setup instructions, see [How to configure X]"
• Link from how-to to troubleshooting: "If you encounter errors, see [Troubleshooting X]"
• Link from FAQ to detailed articles: "For a full walkthrough, see [Guide to X]"
• Link from known issues to workarounds: Keep the chain from problem to solution short
• Use relative links within the KB -- they survive restructuring better than absolute URLs
• Avoid circular links -- if A links to B, B shouldn't link back to A unless both are genuinely useful entry points