Agent skill
knowledge-management-article-lifecycle
Sub-skill of knowledge-management: Article Lifecycle (+1).
Install this agent skill to your Project
npx add-skill https://github.com/vamseeachanta/workspace-hub/tree/main/.claude/skills/_archive/business/customer-support/knowledge-management/article-lifecycle
SKILL.md
Article Lifecycle (+1)
Article Lifecycle
- Draft: Written, needs review
- Published: Live and available to customers
- Needs update: Flagged for revision (product change, feedback, or age)
- Archived: No longer relevant but preserved for reference
- Retired: Removed from the knowledge base
When to Update vs. Create New
Update existing when:
- The product changed and steps need refreshing
- The article is mostly right but missing a detail
- Feedback indicates customers are confused by a specific section
- A better workaround or solution was found
Create new when:
- A new feature or product area needs documentation
- A resolved ticket reveals a gap -- no article exists for this topic
- The existing article covers too many topics and should be split
- A different audience needs the same information explained differently
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