Agent skill
incident-management
Implement incident management processes and escalation procedures. Configure on-call schedules and post-incident reviews. Use when managing production incidents.
Install this agent skill to your Project
npx add-skill https://github.com/majiayu000/claude-skill-registry/tree/main/skills/other/other/incident-management-bagelhole-devops-security-agen
Metadata
Additional technical details for this skill
- author
- devops-skills
- version
- 1.0
SKILL.md
Incident Management
Implement effective incident management processes.
Incident Severity
| Severity | Impact | Response | Example |
|---|---|---|---|
| SEV1 | Total outage | Immediate, all-hands | Site down |
| SEV2 | Major degradation | Urgent, on-call | Feature broken |
| SEV3 | Minor impact | Standard | Slow performance |
| SEV4 | Minimal | Next business day | Cosmetic issue |
Incident Process
incident_workflow:
1_detect:
- Alerting triggers
- Customer reports
- Monitoring anomalies
2_triage:
- Severity assessment
- Impact determination
- Team notification
3_respond:
- Incident commander assigned
- Communication established
- Mitigation started
4_resolve:
- Root cause addressed
- Service restored
- Customer notified
5_review:
- Timeline documented
- Root cause analysis
- Action items created
Incident Commander
ic_responsibilities:
- Own incident resolution
- Coordinate response teams
- Manage communication
- Make escalation decisions
- Schedule post-mortem
Post-Incident Review
## Incident Summary
- Duration:
- Impact:
- Severity:
## Timeline
## Root Cause
## What Went Well
## What Could Be Improved
## Action Items
| Item | Owner | Due Date |
Best Practices
- Clear severity definitions
- Defined escalation paths
- Blameless post-mortems
- Action item tracking
- Regular training
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