Agent skill

email-delivery-failure

Handle email delivery failures. Use when messages bounce or a customer reports not receiving emails.

View SKILL.md on GitHub Repository
Stars 163
Forks 31

Install this agent skill to your Project

npx add-skill https://github.com/majiayu000/claude-skill-registry/tree/main/skills/data/email-delivery-failure

Metadata

Additional technical details for this skill

metrics
sample_size: 47 avg_thread_length: 3.96 top_phrases: - phrase: "let me know if" count: 12 percent: 25.5 - phrase: "if you have any" count: 12 percent: 25.5 - phrase: "me know if you" count: 10 percent: 21.3 - phrase: "you have any trouble" count: 7 percent: 14.9 - phrase: "using the email login" count: 6 percent: 12.8 - phrase: "the email login link" count: 6 percent: 12.8 - phrase: "email login link at" count: 6 percent: 12.8 - phrase: "login link at the" count: 6 percent: 12.8 - phrase: "link at the top" count: 6 percent: 12.8 - phrase: "at the top of" count: 6 percent: 12.8
validation
required_phrases: - "let me know if" forbidden_patterns: [] max_length: 500
sample size
47
related skills 
[
    "subscription-renewal-issue",
    "broken-link-404-error",
    "website-bug-report",
    "password-reset-issue",
    "login-link"
]
trigger phrases 
[
    "handle email",
    "email delivery",
    "delivery failures"
]

SKILL.md

Email Delivery Failure

Response Patterns (from samples)

Common openings:

  • "Hi,"
  • "Yes, click "unsubscribe from ai hero messages" at the bottom of the email. Sorry for being noisy!"
  • "It's still in review! Taking a bit longer than expected."

Common core lines:

  • "If you have any trouble accessing the course, please let us know!"
  • "Hi,"
  • "Everything should be back up and running now - please try to request a new login link and let me know if you still don't receive it."

Common closings:

  • "If you have any trouble accessing the course, please let us know!"
  • "I apologize for the inconvenience!"
  • "Yes, click "unsubscribe from ai hero messages" at the bottom of the email. Sorry for being noisy!"

Phrases That Work (4-gram frequency)

  • "let me know if" — 12 (25.5%)
  • "if you have any" — 12 (25.5%)
  • "me know if you" — 10 (21.3%)
  • "you have any trouble" — 7 (14.9%)
  • "using the email login" — 6 (12.8%)
  • "the email login link" — 6 (12.8%)
  • "email login link at" — 6 (12.8%)
  • "login link at the" — 6 (12.8%)
  • "link at the top" — 6 (12.8%)
  • "at the top of" — 6 (12.8%)

Tone Guidance (observed)

  • Openings trend toward: "Hi,"
  • Closings often include: "If you have any trouble accessing the course, please let us know!"

What NOT To Do

  • Don't introduce policy details that are not present in the verified response lines above.
  • Don't paraphrase or reframe the customer's question in a way that changes meaning.
  • Don't add refund/discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

  • Include at least one of the required phrases from the validation block
  • Stay consistent with the observed response patterns above
  • NOT introduce policy details that are not present in the verified response lines above.

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