ReddRadar
Agent skill
email-change
Transfer licenses to a new email address. Use when a customer wants to change account email, move a license, or update access after a job change.
Install this agent skill to your Project
npx add-skill https://github.com/majiayu000/claude-skill-registry/tree/main/skills/data/email-change
Metadata
Additional technical details for this skill
- metrics
- sample_size: 2920 avg_thread_length: 2.93 top_phrases: - phrase: "let me know if" count: 2209 percent: 75.7 - phrase: "me know if you" count: 2095 percent: 71.7 - phrase: "know if you have" count: 1985 percent: 68.0 - phrase: "if you have any" count: 1964 percent: 67.3 - phrase: "i ve transferred your" count: 1765 percent: 60.4 - phrase: "ve transferred your license" count: 1644 percent: 56.3 - phrase: "transferred your license to" count: 1635 percent: 56.0 - phrase: "your license to email" count: 1622 percent: 55.5 - phrase: "email let me know" count: 1560 percent: 53.4 - phrase: "to email let me" count: 1539 percent: 52.7
- validation
- required_phrases: - "email" - "let me know" forbidden_patterns: - "(?i)why" - "(?i)reason" max_length: 500
- sample size
- 2920
- related skills
-
[ "team-license-purchase", "login-link", "access-locked-out", "corporate-invoice", "invoice-billing-statement" ] - trigger phrases
-
[ "transfer licenses", "licenses new", "new email" ]
SKILL.md
Email Address Change
You're handling an email change request. This is our most common ticket.
What They Want
Transfer their course license from one email to another. Usually:
- Leaving a job (work email → personal)
- Typo on original purchase
- Consolidating accounts
Response Pattern
- Confirm you've done it (past tense, not "I will")
- Tell them the new email
- Offer help if issues
That's it. Don't over-explain the process.
Phrases That Work
- "I've transferred your license to [email]"
- "Let me know if you have any issues requesting login links"
- "Let me know if you run into any issues"
- "I've updated your license to [email]"
Before You Can Act
If you can't find their license:
- ASK which email they purchased with
- Don't guess
- Don't apologize excessively
- Just ask directly
Tone
- Casual: "Hey [name]" not "Dear Customer"
- Brief: 2-4 sentences max
- Confident: You did the thing, confirm it
- Sign off: "Best," (not "Best regards," or "Sincerely,")
What NOT To Do
- Don't explain HOW you transferred it
- Don't ask WHY they're changing emails
- Don't offer unsolicited advice about account management
Variants
| Situation | Response |
|---|---|
| Can't find license | "I'm not seeing any purchases under [email]. What email did you use to purchase?" |
| Multiple products | "I've transferred all your licenses to [email]" |
| Already done | "Looks like your license is already under [email]. Let me know if you're having issues accessing it." |
Validation
Draft must:
- Confirm the transfer happened (past tense)
- Reference the new email address
- Offer follow-up help
- NOT explain HOW you transferred it
Recommended Agent Skills
Expand your agent's capabilities with these related and highly-rated skills.
majiayu000/claude-skill-registry
agent-ops-spec
Manage specification documents in .agent/specs/. Use when user provides requirements, acceptance criteria, or feature descriptions that need to be tracked and validated against implementation.
majiayu000/claude-skill-registry
agent-ops-state
Maintain .agent state files. Use at session start, after meaningful steps, and before concluding: read/update constitution/memory/focus/issues/baseline consistently.
majiayu000/claude-skill-registry
agent-ops-spec
Manage specification documents in .agent/specs/. Use when user provides requirements, acceptance criteria, or feature descriptions that need to be tracked and validated against implementation.
majiayu000/claude-skill-registry
agent-ops-testing
Test strategy, execution, and coverage analysis. Use when designing tests, running test suites, or analyzing test results beyond baseline checks.
majiayu000/claude-skill-registry
agent-ops-testing
Test strategy, execution, and coverage analysis. Use when designing tests, running test suites, or analyzing test results beyond baseline checks.
majiayu000/claude-skill-registry
agent-ops-state
Maintain .agent state files. Use at session start, after meaningful steps, and before concluding: read/update constitution/memory/focus/issues/baseline consistently.
Didn't find tool you were looking for?