ReddRadar
Agent skill
duplicate-purchase
Resolve duplicate purchases. Use when a customer bought the same course or license twice or was charged twice.
Install this agent skill to your Project
npx add-skill https://github.com/majiayu000/claude-skill-registry/tree/main/skills/data/duplicate-purchase
Metadata
Additional technical details for this skill
- metrics
- sample_size: 234 avg_thread_length: 4.22 top_phrases: - phrase: "let me know if" count: 78 percent: 33.3 - phrase: "me know if you" count: 56 percent: 23.9 - phrase: "5 10 business days" count: 53 percent: 22.6 - phrase: "if you have any" count: 51 percent: 21.8 - phrase: "take 5 10 business" count: 51 percent: 21.8 - phrase: "it may take 5" count: 49 percent: 20.9 - phrase: "may take 5 10" count: 49 percent: 20.9 - phrase: "10 business days for" count: 49 percent: 20.9 - phrase: "business days for the" count: 49 percent: 20.9 - phrase: "days for the refunded" count: 49 percent: 20.9
- validation
- required_phrases: - "let me know if" forbidden_patterns: [] max_length: 500
- sample size
- 234
- related skills
-
[ "subscription-renewal-issue", "refund-request", "ppp-pricing", "discount-code-request" ] - trigger phrases
-
[ "resolve duplicate", "duplicate purchases", "purchases customer" ]
SKILL.md
Duplicate Purchase
Response Patterns (from samples)
Common openings:
- "Hi,"
- "Hello,"
- "Hey,"
Common core lines:
- "It may take 5-10 business days for the refunded amount to show up in your account, depending on how quickly it's processed by your financial institution."
- "[EMAIL]"
- "Best,"
Common closings:
- "It may take 5-10 business days for the refunded amount to show up in your account, depending on how quickly it's processed by your financial institution."
- "Best,"
- "Let me know if you have any issues requesting login links using that email address."
Phrases That Work (4-gram frequency)
- "let me know if" — 78 (33.3%)
- "me know if you" — 56 (23.9%)
- "5 10 business days" — 53 (22.6%)
- "if you have any" — 51 (21.8%)
- "take 5 10 business" — 51 (21.8%)
- "it may take 5" — 49 (20.9%)
- "may take 5 10" — 49 (20.9%)
- "10 business days for" — 49 (20.9%)
- "business days for the" — 49 (20.9%)
- "days for the refunded" — 49 (20.9%)
Tone Guidance (observed)
- Openings trend toward: "Hi,"
- Closings often include: "It may take 5-10 business days for the refunded amount to show up in your account, depending on how quickly it's processed by your financial institution."
What NOT To Do
- Don't introduce policy details that are not present in the verified response lines above.
- Don't paraphrase or reframe the customer's question in a way that changes meaning.
- Don't add refund/discount promises unless they appear in the extracted responses for this topic.
Validation
Draft must:
- Include at least one of the required phrases from the validation block
- Stay consistent with the observed response patterns above
- NOT introduce policy details that are not present in the verified response lines above.
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