Agent skill

crisis-management-platform

Crisis response platform integration and real-time monitoring

View SKILL.md on GitHub Repository
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Forks 31

Install this agent skill to your Project

npx add-skill https://github.com/a5c-ai/babysitter/tree/main/library/specializations/domains/business/public-relations/skills/crisis-management-platform

Metadata

Additional technical details for this skill

domain
business
category
Crisis Communications
skill id
SK-005
dependencies 
[
    "Crisis management platform APIs",
    "Slack/Teams APIs"
]
specialization
public-relations

SKILL.md

Crisis Management Platform Skill

Overview

The Crisis Management Platform skill provides crisis response platform integration and real-time monitoring capabilities. This skill enables rapid crisis detection, coordinated response, and comprehensive documentation throughout crisis situations.

Capabilities

Monitoring and Detection

  • Crisis monitoring dashboard configuration
  • Real-time alert escalation
  • Multi-channel signal detection
  • Threshold-based triggering
  • Pattern recognition for emerging issues

Response Coordination

  • Stakeholder notification system integration
  • Holding statement rapid deployment
  • Multi-channel response coordination
  • Team collaboration tools integration
  • Role-based access and assignments

Digital Infrastructure

  • Dark site activation management
  • Social media response queuing
  • Website messaging updates
  • Email communication triggers
  • Hotline message coordination

Documentation and Logging

  • Incident logging and documentation
  • Response time tracking
  • Decision audit trail
  • Media inquiry tracking
  • Stakeholder communication log

Post-Crisis Analysis

  • Post-crisis report generation
  • Timeline reconstruction
  • Response effectiveness analysis
  • Lessons learned documentation
  • Plan update recommendations

Usage

Crisis Dashboard Configuration

javascript
const crisisDashboardConfig = {
  monitoringSources: {
    media: ['cision', 'meltwater'],
    social: ['sprinklr', 'talkwalker'],
    internal: ['employee-hotline', 'customer-service'],
    regulatory: ['sec-filings', 'fda-alerts']
  },
  alertTiers: {
    tier1: {
      triggers: ['executive-mention-negative', 'regulatory-action', 'data-breach'],
      escalation: 'immediate',
      notification: ['cco', 'ceo', 'legal', 'crisis-team']
    },
    tier2: {
      triggers: ['product-issue', 'employee-incident', 'competitor-attack'],
      escalation: '15min',
      notification: ['comms-director', 'pr-manager']
    },
    tier3: {
      triggers: ['negative-review-spike', 'social-complaint-surge'],
      escalation: '1hr',
      notification: ['social-team', 'customer-service']
    }
  },
  collaboration: {
    platform: 'slack',
    channels: {
      warRoom: '#crisis-war-room',
      mediaInquiries: '#media-inquiries',
      socialResponse: '#social-response'
    }
  },
  assets: {
    holdingStatements: ['data-breach', 'product-recall', 'executive-departure'],
    darkSites: ['incident-response.company.com'],
    templates: ['employee-comm', 'customer-comm', 'media-statement']
  }
};

Crisis Response Execution

javascript
const crisisResponse = {
  incident: {
    id: 'INC-2026-001',
    type: 'data-breach',
    detectedAt: '2026-02-15T14:30:00Z',
    severity: 'tier1',
    status: 'active'
  },
  actions: [
    { time: '14:30', action: 'Alert triggered', owner: 'system' },
    { time: '14:32', action: 'Crisis team notified', owner: 'system' },
    { time: '14:45', action: 'War room activated', owner: 'CCO' },
    { time: '15:00', action: 'Holding statement approved', owner: 'Legal' },
    { time: '15:15', action: 'Dark site activated', owner: 'Digital' },
    { time: '15:30', action: 'Employee communication sent', owner: 'Internal Comms' },
    { time: '16:00', action: 'Press statement released', owner: 'Media Relations' }
  ],
  metrics: {
    detectionToNotification: '2min',
    notificationToActivation: '13min',
    activationToStatement: '45min',
    mediaInquiriesReceived: 15,
    socialMentions: 450,
    employeeQuestions: 89
  },
  stakeholders: {
    media: { contacted: 15, responded: 12 },
    employees: { notified: 'all', questions: 89 },
    customers: { notified: 'affected', inquiries: 234 },
    regulators: { notified: true, filingRequired: true }
  }
};

Process Integration

This skill integrates with the following PR processes:

Process Integration Points
crisis-communications-plan.js Plan activation
crisis-response-execution.js Response coordination
crisis-simulation-training.js Training scenarios
post-crisis-analysis.js Analysis and reporting

Best Practices

  1. Test Regularly: Conduct crisis drills at least quarterly
  2. Maintain Assets: Keep holding statements and templates current
  3. Clear Escalation: Define clear escalation paths and authority
  4. Document Everything: Log all actions and decisions
  5. Speed Matters: Reduce detection-to-response time continuously
  6. Post-Mortem: Always conduct thorough post-crisis analysis

Metrics and KPIs

Metric Description Target
Detection Time Time to detect crisis <15 minutes
Response Time Detection to first response <1 hour
Stakeholder Notification Time to notify key stakeholders <30 minutes
Message Consistency Alignment across channels 100%
Resolution Time Time to crisis resolution Minimized

Related Skills

  • SK-001: Media Monitoring (detection)
  • SK-002: Social Listening (social detection)
  • SK-013: Media Training Simulation (preparation)

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