ReddRadar
Agent skill
course-content-locked
Restore access to purchased course content. Use when a customer has paid but content is locked, missing, or inaccessible.
Install this agent skill to your Project
npx add-skill https://github.com/majiayu000/claude-skill-registry/tree/main/skills/data/course-content-locked
Metadata
Additional technical details for this skill
- metrics
- sample_size: 520 avg_thread_length: 3.42 top_phrases: - phrase: "let me know if" count: 91 percent: 17.5 - phrase: "me know if you" count: 77 percent: 14.8 - phrase: "to access the course" count: 52 percent: 10 - phrase: "know if you have" count: 50 percent: 9.6 - phrase: "thanks for the heads" count: 50 percent: 9.6 - phrase: "for the heads up" count: 50 percent: 9.6 - phrase: "at the top of" count: 50 percent: 9.6 - phrase: "you ll need to" count: 49 percent: 9.4 - phrase: "if you have any" count: 48 percent: 9.2 - phrase: "let us know if" count: 46 percent: 8.8
- validation
- required_phrases: - "access the course" - "login link" - "restore purchases" forbidden_patterns: - "(?i)refund" - "(?i)chargeback" - "(?i)purchase order" - "(?i)wire transfer" - "(?i)bank transfer" - "(?i)vat number" - "(?i)invoice number" max_length: 500
- sample size
- 520
- related skills
-
[ "technical-issue-course-content" ] - trigger phrases
-
[ "restore access", "access purchased", "purchased course" ]
SKILL.md
Course Content Locked or Unavailable
Response Patterns (from samples)
Common openings:
- "Hi,"
- "Hello,"
- "Hi there,"
Common core lines:
- "Hi,"
- "Best,"
- "Hello,"
Common closings:
- "Best,"
- "Thanks for the heads up! Everything should be back up and running smoothly now. Let us know if that's not the case."
- "Your original purchase price will be removed from the upgrade to the full unrestricted version if you should choose to upgrade."
Phrases That Work (4-gram frequency)
- "let me know if" — 91 (17.5%)
- "me know if you" — 77 (14.8%)
- "to access the course" — 52 (10%)
- "know if you have" — 50 (9.6%)
- "thanks for the heads" — 50 (9.6%)
- "for the heads up" — 50 (9.6%)
- "at the top of" — 50 (9.6%)
- "you ll need to" — 49 (9.4%)
- "if you have any" — 48 (9.2%)
- "let us know if" — 46 (8.8%)
Tone Guidance (observed)
- Openings trend toward: "Hi,"
- Closings often include: "Best,"
What NOT To Do
- Don't introduce policy details that are not present in the verified response lines above.
- Don't paraphrase or reframe the customer's question in a way that changes meaning.
- Don't add refund/discount promises unless they appear in the extracted responses for this topic.
Validation
Draft must:
- Include at least one of the required phrases from the validation block
- Stay consistent with the observed response patterns above
- NOT introduce policy details that are not present in the verified response lines above.
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