Commerce Returns

Process returns from request through approval and refund.

How It Works

1. Locate the order and create a return request.
2. Approve or reject the return based on policy.
3. Receive items and trigger refund or exchange.
4. Update inventory as needed.

Usage

• CLI: stateset-returns ... or stateset-direct returns <action>
• Writes require --apply.
• MCP tools: list_returns, get_return, create_return, approve_return, reject_return.

Output

{"status":"approved","return_id":"rma_123","refund_amount":79.99}

Present Results to User

• Return status, reasons, and refund/exchange details.
• Inventory adjustments made.
• Any customer-facing next steps.

Troubleshooting

• Return not eligible: verify policy window and status.
• Refund mismatch: confirm totals and fees.

References

• references/returns-flow.md
• /home/dom/stateset-icommerce/cli/.claude/skills/commerce-returns/SKILL.md
• /home/dom/stateset-icommerce/examples/workflows.md