Agent Scoring Skill

Ability to customize Scoring Prompt

The Conversation Scoring Skill allows the AI to rate interactions based on engagement and effectiveness, helping identify quality levels and areas for improvement through a standardized scoring system.

Ability to customize Conversation Summary Prompt

This prompt guides the AI to generate a clear, objective summary of a conversation by highlighting key topics, engagement level, response clarity, and how well the user's needs were met.

Agent Scoring Skill Video Tutorial

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