Agent skill
access-locked-out
Restore access for customers who are locked out of their account or courses. Use when a paying customer cannot log in, access materials, or restore purchases.
Stars
163
Forks
31
Install this agent skill to your Project
npx add-skill https://github.com/majiayu000/claude-skill-registry/tree/main/skills/data/access-locked-out
Metadata
Additional technical details for this skill
- metrics
- sample_size: 878 avg_thread_length: 3.68 top_phrases: - phrase: "let me know if" count: 227 percent: 25.9 - phrase: "if you have any" count: 167 percent: 19 - phrase: "me know if you" count: 165 percent: 18.8 - phrase: "know if you have" count: 128 percent: 14.6 - phrase: "let us know if" count: 79 percent: 9 - phrase: "at the top of" count: 78 percent: 8.9 - phrase: "to purchase the course" count: 77 percent: 8.8 - phrase: "the top of https" count: 75 percent: 8.5 - phrase: "everything should be back" count: 73 percent: 8.3 - phrase: "used to purchase the" count: 73 percent: 8.3
- validation
- required_phrases: - "used to purchase the" - "login link" forbidden_patterns: - "(?i)chargeback" - "(?i)purchase order" - "(?i)wire transfer" - "(?i)bank transfer" - "(?i)tax invoice" - "(?i)vat number" - "(?i)invoice number" max_length: 500
- sample size
- 878
- related skills
-
[ "email-change", "website-bug-report" ] - trigger phrases
-
[ "restore access", "access customers", "customers who" ]
SKILL.md
Account Access Issues
Response Patterns (from samples)
Common openings:
- "Hi,"
- "Hello,"
- "Hey,"
Common core lines:
- "Best,"
- "Hi,"
- "Hello,"
Common closings:
- "Best,"
- "Thanks for the heads up! Everything should be back up and running smoothly now. Let us know if that's not the case."
- "If you have any trouble accessing the course, please let us know!"
Phrases That Work (4-gram frequency)
- "let me know if" — 227 (25.9%)
- "if you have any" — 167 (19%)
- "me know if you" — 165 (18.8%)
- "know if you have" — 128 (14.6%)
- "let us know if" — 79 (9%)
- "at the top of" — 78 (8.9%)
- "to purchase the course" — 77 (8.8%)
- "the top of https" — 75 (8.5%)
- "everything should be back" — 73 (8.3%)
- "used to purchase the" — 73 (8.3%)
Tone Guidance (observed)
- Openings trend toward: "Hi,"
- Closings often include: "Best,"
What NOT To Do
- Don't introduce policy details that are not present in the verified response lines above.
- Don't paraphrase or reframe the customer's question in a way that changes meaning.
- Don't add refund/discount promises unless they appear in the extracted responses for this topic.
Validation
Draft must:
- Include at least one of the required phrases from the validation block
- Stay consistent with the observed response patterns above
- NOT introduce policy details that are not present in the verified response lines above.
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